Privacy Policy

Effective 27 September 2026 · Version 1.2, updated 23 October 2026

• 1. Who we are
• 2. What we collect
• 3. Why we collect it
• 4. Tenant screening
• 5. Who we share it with
• 6. What we never do
• 7. Cookies & analytics
• 8. How we protect it
• 9. Your choices
• 10. Children
• 11. Changes
• 12. Contact

1. Who we are

These websites are operated for Carriage House Apartments (126–146 Jamesville Avenue,
Syracuse, NY 13210) and Brook Manor Apartments (313–321 Schaffer Avenue, Syracuse, NY 13206),
owned respectively by Carriage House LLC and Brook Manor LLC. Both are under the ownership of
Leo Vartanov and are managed by the same leasing team. In this policy, “we” and “us” mean
whichever of those entities you are dealing with.

2. What we collect

We collect information in three distinct situations, and the amount differs sharply between them.

With every form you send, we also record the date and time, the page you sent it from, your IP address
and your browser type. They are kept with your submission, to protect the site against spam and misuse.

Our forms are also protected by Google reCAPTCHA, which checks that a form is being sent by a person and not
an automated program. To do that, reCAPTCHA collects information about your device and how you use the page,
such as your IP address, browser, and mouse and keyboard activity, and sends it to Google. You never have to
tick a box or solve a puzzle. Google’s use of this information is governed by its
Privacy Policy and
Terms of Service.

We do not ask for a Social Security number, a driver’s licence number, or bank account or card numbers
through these websites. If a screening report requires an identifier, it is collected by the screening
company through its own process, not through a form on this site.

3. Why we collect it

• To answer you. A tour request exists so a leasing agent can call you back.
• To decide on an application. Income, employment, rental history and references are how a
  leasing decision gets made. We ask for them because the decision cannot be made without them.
• To run the tenancy. Once you are a resident, your contact details are used for rent,
  maintenance, notices and emergencies.
• To meet legal obligations. Fair housing record-keeping, tax and lease documentation.
• To improve the site. Aggregate analytics tell us which pages people actually read.

We do not use your information for any purpose you would not expect from the list above.

4. Tenant screening

When you submit a rental application you authorise us and our agents to obtain a consumer report, tenant
screening report, credit report and rental history, and to verify the employment, income, residence and
references you gave us. Reports may be obtained from consumer reporting agencies including the National Tenant
Network, Experian, Equifax and TransUnion.

If your application is denied in whole or in part because of information in such a report, we will tell you
which agency supplied it. You have the right under the Fair Credit Reporting Act to obtain a free copy of that
report from the agency and to dispute anything in it that is inaccurate.

The application fee is $20 per adult applicant, the maximum permitted under New York law. It is
non-refundable, it is not a deposit, and it does not hold an apartment.

5. Who we share it with

We share your information only with parties who need it to do a job for us, and only the part they need:

• Our property management company, which handles leasing and day-to-day operations.
• Tenant screening agencies, as described above.
• PropertyWare, the resident portal where residents pay rent and submit maintenance
  requests.
• Our website host and form software, which store form submissions on our behalf.
• Google, which runs the reCAPTCHA spam check on our forms, as described above.
• Professional advisers — attorneys, accountants, auditors — where necessary.
• Government or legal authorities, where we are required by law, subpoena or court order,
  or where it is necessary to protect someone’s safety.

Some services residents use are operated by third parties under their own privacy policies, not ours: the
CSC GO laundry app run by CSC ServiceWorks, and the mobile app that bills electric vehicle
charging directly to the driver. We do not receive your payment details from either.

If ownership of a property changes, resident and applicant records may transfer to the new owner as part of
that transaction.

6. What we never do

• We do not sell your personal information. We never have.
• We do not rent or trade mailing lists.
• We do not share your information with advertisers or data brokers.
• We do not use your application information to market unrelated products to you.

7. Cookies and analytics

These sites use a small number of cookies: ones that make the site work, and analytics cookies that tell us
in aggregate how the site is used. We do not run advertising or retargeting pixels. The spam check on our forms
(Google reCAPTCHA) may also set a cookie that Google uses to tell people from automated programs. Most browsers let you
refuse cookies or delete them; the site will still work if you do, though some conveniences will not be
remembered.

Our sites do not respond to browser “Do Not Track” signals, because there is still no agreed standard for
what a site should do when it receives one.

8. How we protect it

Applications are transmitted over an encrypted connection. Access to submitted applications is limited to
the leasing and management staff who need it to make a decision. We maintain reasonable administrative,
technical and physical safeguards appropriate to the sensitivity of the information, consistent with the New
York SHIELD Act.

No system is perfect. If a breach affects your private information, we will notify you as required by New
York law.

9. Your choices

• See what we hold. Ask, and we will tell you what application or resident information we
  have about you.
• Correct it. If something is wrong, tell us and we will fix it.
• Ask us to delete it. We will, unless we are required to keep it — see the Data Retention
  policy for what we keep and for how long.
• Stop hearing from us. Ask to be removed from the waitlist or from any list at any
  time.

We will not treat you differently for exercising any of these.

10. Children

These websites are intended for adults. We do not knowingly collect information from anyone under 18 through
this site. Rental applications are submitted by adults 18 and over; minors may be listed as occupants by a
parent or guardian, and we collect nothing more about them than that.

11. Changes to this policy

If we change this policy we will update the effective date at the top of the page. If a change materially
affects how we handle information we already hold about you, we will make a reasonable effort to tell you
directly.

12. Contact

We are an Equal Housing Opportunity provider. We do not discriminate on the basis of race, color, religion,
sex, national origin, disability, familial status, age, marital status, military status, sexual orientation,
gender identity, lawful source of income, or any other characteristic protected by federal, New York State or
local law.